Privacy Policy
Privacy Policy
Privacy Policy
1. Key Details:
| Effective Date | 25 June 2026 |
| App Name | Marc bathing luxury |
| Company / Owner | Marc Sanitation Private Limited |
| Registered Address | A-2, S.M.A. Co-Operative Industrial Estate, G.T. Karnal Road, Delhi-110033 |
| Support Email | info@marcindia.com |
| Website | https://marcindia.com/ |
| Country / Region of Operation | India |
2. Introduction:
Marc (“we,” “our,” or “us”) operates the Marc Bathing Luxury mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our App and related services. By downloading, installing, or using the App, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use the App.
3. Definitions:
“Personal Information”: Information that identifies or can reasonably be linked to an individual (for example, name, phone number, email address, or precise location).
“Non-Personal Information”: Information that does not directly identify an individual (for example, aggregated usage statistics).
“Processing”: Any operation performed on data such as collection, storage, use, sharing, or deletion.
“Service Providers”: Third parties who process information on our behalf to provide infrastructure, analytics, support, or communication services.
4. Information We Collect:
The information collected depends on the features enabled in the App. The sections below list typical data categories. Remove any items that are not applicable for your app.
4.1 Information You Provide
- Account and profile information (e.g., name, email, mobile number, organisation name, role/designation).
- Authentication information (e.g., username, password, OTP; passwords should be stored using secure hashing).
- Business data you input in the App (e.g., leads, enquiries, tickets, orders, visits, notes, photos, documents).
- Support communications (e.g., messages, call logs with support, screenshots/attachments shared with support).
4.2 Information Collected Automatically
- Device information (device model, OS version, language, time zone).
- Identifiers required for app functioning (e.g., app instance ID, device ID where permitted, push notification token).
- Log and diagnostic data (IP address, crash logs, performance logs, error reports).
- Usage information (pages/screens viewed, features used, date/time of actions, interaction patterns).
4.3 Location Information (Optional)
If your App includes field operations, deliveries, attendance, geo-fencing, or nearby search features, we may collect location information only after you grant permission.
- Precise location (GPS) - used for field visit check-in/check-out, geo-fencing/attendance validation, and capturing the location at the time of QR/transaction scans to prevent misuse and ensure traceability.
- Approximate location (network-based) - used for showing nearby/assigned dealers, branches, service points or territories; improving routing/beat planning; and supporting fraud prevention when precise GPS is unavailable.
- Background location (only if strictly required) - used for continuous trip/route tracking during active field duty or delivery/dispatch journeys (only when enabled by the user/organization) for live visibility, compliance, and proof of service/visit completion.
If location is not required for your App, remove this section and ensure the App does not request location permissions.
4.4 Camera / Photos / Files (Optional)
If your App allows uploading photos/documents (e.g., KYC, site images, invoices, proof of delivery), the App may request access to device camera and/or storage/media libraries based on your device OS.
- Camera - used for capturing selfies for attendance/identity verification, scanning QR codes, and uploading site/stock/claim/installation photos or documents as part of sales, service, warranty, or audit workflows.
- Photos/Media/Files - used for uploading or downloading documents such as invoices, purchase orders, warranty cards, claim proofs, KYC documents, visit reports, screenshots, and other attachments required for business processes.
4.5 Contacts / Microphone / Calendar (Optional)
The App will request access to Contacts/Microphone/Calendar only if the feature requires it. If not applicable, remove.
- Contacts - used for optional - enabling quick selection of a contact to place a call/share details (only if your app includes a contact picker feature); we do not upload your entire address book without explicit action.
- Microphone - used for optional - recording short voice notes for visits/tickets or enabling audio in in-app calls/support (only if the feature is provided and you choose to use it).
- Calendar - used for optional - adding or syncing reminders/meetings/visit schedules such as follow-ups, demos, service appointments or beat plans (only if calendar integration is enabled).
5. How We Use Information
1. To provide, operate, and maintain the App and its features.
2. To create and manage user accounts, authentication, and access controls.
3. To process transactions and requests initiated by users inside the App.
4. To communicate important service updates (e.g., OTP, alerts, confirmations, status updates).
5. To improve App performance, fix bugs, and enhance user experience.
6. To monitor, prevent, and address fraud, security incidents, and misuse.
7. To comply with applicable laws, regulatory requirements, and lawful requests.
8. To generate analytics and reports (aggregated where possible) for operational and business insights.
6. Legal Bases for Processing (Optional)
Depending on applicable laws (for example, GDPR), we process information under one or more of the following legal bases:
- Consent: where you grant permissions or opt-in for certain processing (e.g., location, camera).
- Contract: to provide the services you request through the App.
- Legitimate interests: to secure and improve the App, prevent fraud, and provide reliable services.
- Legal obligation: to comply with laws and enforce our rights.
7. Sharing and Disclosure
We do not sell your personal information. We may share information only as described below.
7.1 Service Providers
We may use third-party service providers for hosting, analytics, crash reporting, communication, and customer support. These providers may process information only to perform services for us and are required to protect it.
7.2 Legal, Safety, and Rights
We may disclose information if required by law or if we reasonably believe disclosure is necessary to:
- Comply with a legal obligation, court order, or government request.
- Protect the rights, property, or safety of users, our company, or others.
- Investigate and prevent fraud, security issues, or violations of our policies.
7.3 Business Transfers
If we are involved in a merger, acquisition, financing, restructuring, or sale of assets, information may be transferred as part of that transaction, subject to standard confidentiality protections.
8. Third-Party Services / SDKs
The App may integrate third-party SDKs/services. Replace the table below with the exact list used in your app.
| Service / SDK | Purpose | Data Typically Processed | Policy Link (Optional) |
|---|---|---|---|
| Firebase Crashlytics | Crash reporting and diagnostics | Crash logs, device info, app usage | [SDK_PRIVACY_LINK] |
| Firebase Analytics | Usage analytics | App interactions, device identifiers | [SDK_PRIVACY_LINK] |
| Google Maps | Map and location features | Location data (if enabled), device info | [SDK_PRIVACY_LINK] |
| Push Notifications Provider | Send notifications | Device token, message delivery stats | [SDK_PRIVACY_LINK] |
| Payment Gateway (if any) | Process payments | Transaction details, identifiers | [SDK_PRIVACY_LINK] |
9. Cookies and Similar Technologies (Optional)
Mobile apps generally do not use browser cookies in the same way websites do. However, if the App links to a website, webview, or uses tracking technologies, cookies and similar technologies may be used by those third parties. If your App does not use any such technologies, you may remove this section.
10. Data Retention
We retain information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and business requirements.
Retention policy / timeline: We retain user and business records for as long as the account is active and as required for operational, audit, and legal purposes. Typical retention is 6-24 months after account closure, unless a longer period is required by contract, statutory obligations, or to resolve disputes; thereafter data is deleted or anonymized.
11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information, including:
- Role-based access control and least-privilege access for administrators.
- Encrypted communication where supported (HTTPS/TLS).
- Secure storage practices for credentials (hashing/salting).
- Monitoring and logging to detect suspicious activity.
- Regular backups and update/patch management.
Despite safeguards, no security system is impenetrable. Users should also protect their devices, passwords, and login credentials.
12. Your Choices and Rights
Depending on applicable law and your location, you may have rights related to your personal information, such as:
- Access: request a copy of personal information we hold about you.
- Correction: request correction of inaccurate or incomplete information.
- Deletion: request deletion of certain information, subject to legal or contractual restrictions.
- Portability: request a portable copy of your information (where applicable).
- Withdraw consent: for permissions and optional processing (e.g., location) by changing device settings or contacting us.
To exercise these rights, contact us at info@marcindia.com. We may need to verify your identity before processing requests.
13. Permissions Used by the App (Play Store Friendly)
Keep only the permissions actually used by your App. Mention the purpose clearly and avoid requesting permissions that are not required.
| Permission | When It Is Used | Purpose |
|---|---|---|
| Location (Precise/Approx.) | When user enables location features | Field visit check-in/check-out, geo-fencing/attendance validation, and capturing the location at the time of QR/transaction scans to prevent misuse and ensure traceability |
| Background Location (if any) | Only when enabled and required | Continuous trip/route tracking during active field duty or delivery/dispatch journeys (only when enabled by the user/organization) for live visibility, compliance, and proof of service/visit completion |
| Camera | When user captures photos/documents | Capturing selfies for attendance/identity verification, scanning QR codes, and uploading site/stock/claim/installation photos or documents as part of sales, service, warranty, or audit workflows |
| Photos/Media/Files | When user uploads attachments | Uploading or downloading documents such as invoices, purchase orders, warranty cards, claim proofs, KYC documents, visit reports, screenshots, and other attachments required for business processes |
| Notifications | To receive alerts and updates | Service alerts, reminders, status updates |
| Contacts (if any) | When user uses contact-based feature | Optional – enabling quick selection of a contact to place a call/share details (only if your app includes a contact picker feature); we do not upload your entire address book without explicit action |
| Microphone (if any) | When user uses voice feature | Optional – recording short voice notes for visits/tickets or enabling audio in in-app calls/support (only if the feature is provided and you choose to use it) |
14. Children’s Privacy
The App is not intended for children under 13 years of age (or a higher age where required by local law). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us at [SUPPORT_EMAIL] and we will take appropriate steps to delete it.
15. International Data Transfers (Optional)
If you access the App from outside [COUNTRY_OR_REGION], your information may be processed in countries where our servers or service providers are located. Where required, we implement appropriate safeguards for such transfers.
16. Do Not Track / Targeted Advertising (Optional)
Some apps do not respond to browser “Do Not Track” signals because mobile platforms and SDKs handle tracking differently. If the App uses advertising or cross-app tracking, disclose it here. If your App does not use advertising/tracking, state:
“Marc bathing luxury does not use targeted advertising and does not sell personal information.”
17. Updates to This Policy
We may update this Privacy Policy from time to time. We will post the updated version in the App and/or on our website, and update the Effective Date. Your continued use of the App after changes become effective means you accept the updated policy.
18. Contact and Grievance (Recommended)
Company Name: Marc
Address: A-2, S.M.A. Co-Operative Industrial Estate, G.T. Karnal Road, Delhi-110033
Email: info@marcindia.com
Phone (optional): +91-11-41093315, +91-11-41093316
If applicable under local law, you may also include a Grievance Officer / Data Protection contact: [GRIEVANCE_OFFICER_DETAILS].
Appendix A: Data Categories and Purpose Matrix (Optional)
This matrix helps clients quickly validate what data is collected and why. Edit as per the actual app.
| Data Category | Examples | Purpose | Stored By | Retention (Approx.) |
|---|---|---|---|---|
| Account Data | Name, email, mobile | Login, user management | [APP_BACKEND/CLIENT_SYSTEM] | We retain user and business records for as long as the account is active and as required for operational, audit, and legal purposes. Typical retention is 6-24 months after account closure, unless a longer period is required by contract, statutory obligations, or to resolve disputes; thereafter data is deleted or anonymized. |
| Business Records | Leads, tickets, orders, visit logs | Workflow execution, reporting | [APP_BACKEND/CLIENT_SYSTEM] | We retain user and business records for as long as the account is active and as required for operational, audit, and legal purposes. Typical retention is 6-24 months after account closure, unless a longer period is required by contract, statutory obligations, or to resolve disputes; thereafter data is deleted or anonymized. |
| Device & Logs | Device model, crash logs | Security, diagnostics | [ANALYTICS_PROVIDER/APP_BACKEND] | We retain user and business records for as long as the account is active and as required for operational, audit, and legal purposes. Typical retention is 6-24 months after account closure, unless a longer period is required by contract, statutory obligations, or to resolve disputes; thereafter data is deleted or anonymized. |
| Location (if any) | GPS coordinates, timestamps | Geo-features, compliance | [APP_BACKEND] | We retain user and business records for as long as the account is active and as required for operational, audit, and legal purposes. Typical retention is 6-24 months after account closure, unless a longer period is required by contract, statutory obligations, or to resolve disputes; thereafter data is deleted or anonymized. |
| Media (if any) | Photos, documents | Proof/records, support | [APP_BACKEND] | We retain user and business records for as long as the account is active and as required for operational, audit, and legal purposes. Typical retention is 6-24 months after account closure, unless a longer period is required by contract, statutory obligations, or to resolve disputes; thereafter data is deleted or anonymized. |
Template prepared for reuse. Ensure this document matches your app’s actual behaviour and the Google Play Data Safety disclosures before publishing.
